HOW TO MAKE AN EXCHANGE/RETURN?

Conditions and procedures

 

ARTICLE 1 - CONDITIONS

 

You have 14 days after receiving your order to return your parts to us.

 

Items must be returned in their original condition, unworn, with all accessories and tags unremoved.

 

Exchanges/returns are only accepted for items from mainland France.

 

ARTICLE 2 - THE PROCEDURE TO FOLLOW

To make your exchange/return, please send your request by email to the following address: retours@hedes.fr

 

You will need to specify the following points to us:

- Subject: exchange/return request

- Information to be specified: name, customer contact details and order number

 

You will then be contacted by our customer service who will send you a return voucher.